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As technology becomes an increasingly critical part of virtually all organizations, county boards of DD, providers, and agencies are facing a difficult choice: outsourcing the management of their information systems or handling it on their own.
For many, outsourcing simply makes the most sense. After all, an MSP (Managed Service Provider) knows information technology inside and out. There’s no need to spend a ton of time, energy, and money finding and retaining staff. Instead, you simply pay a flat-rate monthly fee for all the service and support needed, including:
As you’re serving individuals with disabilities and their families, it’s vital to avoid any sort of technical issues that result in downtime or the loss of sensitive information. Outsourcing gives you peace of mind knowing you have access to an entire team of experts who have varying skill sets and experience – meaning you’re able to:
Once you’ve made the choice to outsource, it’s tempting to find the closest IT companies near you. After all, you never know when you’ll need support to keep your technology running so you can serve individuals with disabilities and their families efficiently. But here’s the question…. Is a local IT company always the best option for your board of developmental disabilities?
Here are a few things to consider:
Issues Shouldn’t Be Happening Regularly In The First Place
First and foremost, it’s important to note that technology issues shouldn’t be a regular occurrence when you’re working with an IT company. Sure, it’s great to have someone nearby, but it shouldn’t be necessary. Your IT company should be working to proactively prevent technology issues from happening in the first place as they:
If they’re truly proactive, you won’t need them to be located right near you because you won’t need onsite support often at all.
Expertise Is More Important Than Location
In such a unique industry, it’s more important to have an experienced IT company that knows the developmental disabilities industry inside and out. They will understand the technologies you use, the specific board of dd software, the regulations you must comply with, and most importantly, the requirements of the people you serve.
GO Concepts, for instance, is dedicated to working with the developmental disability’s community throughout Ohio working with boards of DD, providers, and agencies. We have been in business since 1997 and over the last 8 years we have been lasered focused, only serving the DD community – giving you peace of mind knowing we have the expertise to help you:
Local Doesn’t Always Mean Responsive
Even if your local IT company does proactively manage your information systems and something happens, there’s no guarantee that they’ll be responsive. Just because an IT company is near you, doesn’t mean they’ll get back to you quickly when you need support. So how do you figure out whether they’re truly responsive – aside from working with them? Here are a few tips: