Internal IT Team Need Backup?

Are you looking for a way to support your internal IT department but unsure if outsourcing is a good choice? This article explores a third option.

Most developmental disability organizations today depend heavily on IT to fulfill various day-to-day operations. A robust IT infrastructure is crucial for almost every aspect of your daily activities as a DD organization. You should, therefore, ensure a capable IT team is behind you.

With the technology field incredibly wide, you want an IT team with various technical skill sets. Besides regulations from (HIPAA), and COVID 19 workplace adjustments, your IT needs are changing. Therefore, your organization must have IT support that keeps you progressive, compliant, and ahead of growing demands. That said, comprehensive IT support is a team effort.

At GO Concepts, we’ve been providing reliable IT solutions to Ohio’s developmental disability organizations for a long time. Over the years, we’ve come across a common misconception among DD organizations in your situation. We discovered developmental disability organizations, needing IT solutions, believed there were only two IT service models. They only knew of in-house and outsourced IT services.

While those are the two most popular options, recent years have seen the rise of a new trend in IT management. More DD organizations are now opting for a third alternative: co-managed IT services. Why? Because co-managing your IT services means you get to enjoy the best of both worlds.

Some of the reasons why DD organizations in Ohio are choosing co-managed IT services include:

  • Their internal IT team has to focus on high-level IT projects and require assistance with routine tasks such as troubleshooting, data back-ups, software upgrades, and more.
  • Their in-house IT staff lack the technical expertise needed to handle their overall IT strategy.
  • They are experiencing a rapid growth phase
  • A remote branch requires reliable IT solutions

The list is long. Whatever the reasons, co-managed IT services are quickly gaining popularity.

Our experts wrote this article to talk about everything you need to know before deciding on an IT management option. IT for DD endeavors to educate organizations’ leadership to make decisions that best suit their needs. As with any other decision, you need to have the right information before leaping.

This article explores some useful considerations before taking the next step.

Internal IT Teams

What Are Some of the Pros and Cons of In-House IT Support?


Some of the advantages of having an internal IT department include:

Control: Maintaining an internal IT department devoted to supporting your organization allows you to control aspects, such as:

  • Quality of work
  • Task prioritization
  • Time

This means IT issues can be resolved much quicker while following your preferred procedures.

Cost Savings: The cost of hiring and training internal IT staff is typically higher than outsourcing to an IT service provider. There are a few cases, however, where in-house IT services might be less of an investment. For instance, when an unexpected problem arises, an internal IT department could handle it without affecting the monthly budget.

On the other hand, a Managed IT Services Provider (MSP) would charge extra on top of the monthly fee for any additional work.

Convenience: Because they are always on-site, you can access your IT support as soon as you encounter a problem.


Despite having its upsides, relying on in-house IT staff has its challenges. Let’s have a look at the three most significant drawbacks of internal IT support:

Limited Support: Because in-house IT teams usually work within regular organization hours, you can only count on them for so long. You also have the weekends, vacations, and holidays to worry about. All these add up to a long period during which your network is open to multiple threats, including cyberattacks.

In contrast to an in-house team, a reliable MSP will provide round-the-clock IT support.

Higher costs: Hiring a top IT expert who has previously worked in your industry is not cheap. The investment associated in-house IT support team could double what you’d pay an IT service provider.

Limited Expertise: The field of IT is diverse, yet most IT departments typically have a small handful of staff or maybe even one. To make it worse, most in-house IT staff often don’t always have the training and experience for specific IT projects.

Do You Have to Choose Between Your IT Department and an IT Company? If you’d like to supplement your IT services while keeping all the perks of having your own IT department, co-managed IT services are the solution.

What Is Co-Managed IT Services?

Co-management involves partnering with an IT services provider to augment your IT department’s capabilities. With this model, you will see, duties spread between your in-house IT staff and your MSP.

What Are the Advantages of Co-Managed IT Services?

Some of the main advantages of co-management are:

  • Higher Productivity: Co-management allows for round-the-clock IT support leading to shorter downtimes.
  • Lower Spending: Since MSPs typically charge a flat-rate monthly fee, co-management makes it easier to develop an accurate IT budget and minimize waste.
  • Greater Network Security: Having access to an MSP’s robust IT infrastructure and best practices ensures your crucial data remains safeguarded against threats.
  • Team of Seasoned Experts: With co-managed IT support, you can access a team of dedicated IT personnel with expert knowledge and experience. That guarantees you receive high-quality service when you run into IT issues.
  • Planning/Technology Consulting: Co-Managed IT offers you a dedicated team that can objectively assess your company situation, draw real conclusions, give you options, and finds lasting solutions.

You don’t need to revamp your entire IT department. Beef it up with a team of experts that can supplement your IT services. Many developmental disability organizations have started considering co-managed IT services to enjoy the best of both worlds.

Ready to Leverage Co-Managed IT Services for Your DD Organization in Ohio?

GO Concepts is enthusiastic about helping your organization in Ohio benefit from co-managed IT services. As a leading Managed IT Services Provider, we are ready to provide IT solutions that address your specific needs.

For more information, click here to get in touch with us or call us at (513) 934-8235 to schedule a consultation.