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The Warren County Board of Developmental Disabilities in Lebanon, Ohio is a team of more than 130 dedicated people serving more than 1,800 individuals with developmental disabilities. Operating out of five locations, many of their employees work out in the field to provide needed services to the community. Their mission is “supporting people with disabilities and their families to achieve what is important to them.”
THEIR INFORMATION TECHNOLOGY CHALLENGES
The staff was frustrated and unhappy with the IT support they had in place, as they felt they were not responsive to their concerns. The PC’s being utilized and the IT solutions in place were outdated and not allowing them to effectively do their jobs. One of the most limiting factors was not having reliable and secure remote access to their network and work-related software packages for their staff members in the field.
Megan Manuel, Superintendent of The Warren County Board of Developmental Disabilities, explained it this way:
“With the problems we were having, we knew we needed a different IT provider. The County’s data processing center oversaw our IT, as they did for or a lot of agencies in the County. We were not a priority for them, and always had to wait to get the service we needed. Therefore, problems went unresolved.
Not being able to connect remotely hurt productivity for the employees out in the field. We desperately needed to access our files when we were out of the office. With many workers in the field, this was a priority. We went to the County with our concerns and convinced them to let us bring in GO Concepts.”
Our team at GO Concepts specializes in IT Service & Support for County Boards of Developmental Disabilities and DD-related organizations throughout Ohio. We got right to work to improve their situation and found several issues that needed immediate attention:
Their County Board now has everything they need to operate efficiently, securely, and productively as they work to achieve their mission including:
Now they can focus on what matters most in their operations due to having the level of information technology that helps drive their organization.
WHERE THEY ARE TODAY
Megan Manuel, who is the Superintendent of Warren County Board of Developmental Disabilities and its former CFO, has nearly 17 years of experience there. She knows the needs and challenges organizations in the DD community face, and she understands the best solutions to address them. Here’s how she explains where Warren County Board of Developmental Disabilities is today:
“GO Concepts is wonderful! They oversee all our servers, help desk needs, equipment upgrades and procurement for hardware and software solutions.
I didn’t realize how much was needed to get us up to standard. They were there working nights and weekends getting us set up. They wanted to get the conversion set up as soon and as seamlessly as possible. They did a fantastic job!
We are all more up to date on things. Even our cell phones have been updated. Before we couldn’t access our information unless we were in the office. Now we can connect remotely, I can work from home and print documents in the office, and they are there waiting for me the next morning!
I am always happy to recommend GO Concepts to other DD Boards in Ohio. They are helping other counties, who are also very happy with them.
We have an IT Manager who GO Concepts works closely with, and who focuses on how they fit into our organization and the policies around this.
Since we’ve been using GO Concepts as our outsourced IT Department, our staff is much more productive and can handle their workload more efficiently. They now have the ability to get things done when they’re out in the field. This is a huge asset!”
For more information about how we can assist you and ensure you “Don’t worry about IT,” contact the experts at GO Concepts… The Premier Information Technology Solutions Provider for Agencies, Independent Providers, and County Boards of DD.
In the meantime, stay up-to-date on technology and how it can improve your IT processes. Check out the “Insights“ section on our website, ITforDD.com, which is specifically for county boards of developmental disabilities and related entities. Here are a few articles to get you going:
Whether you call it a review, audit, or evaluation, any time you conduct a serious assessment of the state of your network and data security, along with your related policies and procedures, it’s a good and valuable process.
For the State of Ohio Critical Security Controls Compliance, we like the description given by Michelle Burk, CIO/Deputy Director of DoDD: ” It’s an evaluation of security and privacy safeguards of your systems and organization to demonstrate and document ongoing compliance.”
Does Your Internet Router Contain Vulnerable Code?
New Study Shows that 83% of Top Name Brand Routers Contain Weak Code. A new report released this week by the American Consumer Institute on router safety identified five name brand routers that are known to contain vulnerabilities. Routers have become the latest security threat for companies and consumers.
Maintaining the IT infrastructure at your developmental disability organization can be a challenge. IT management at DD boards is torn in different directions; beset on all sides with requests for confusing compliance reporting as well as strict security procedures.